As Customer Support Engineer you will provide technical support to customers and the Sales & Marketing team, help communicate customer issues and requirements and drive customer service standards and objectives to a successful conclusion.
You will also help provide insights to support the development or new and existing products.
Our client is a leading Fuel Cell company, and as Customer Support Engineer you will be joining a team which works across both technical (scientific and engineering) and business support (sales and marketing, customer services) functions, so your communication skills and ability to understand and concisely deliver technical information will be key to your success.
Main Responsibilities:
Provide effective technical support to customers in their use of our client’s products
Drive customer projects to conclusion within an agreed timeframe
Assist in ensuring product qualification is achieved in a timely manner, in line with plan
Communicate customer issues and requirements to the key stakeholders within the business
Actively participate in the gathering and reporting of accurate and up-to-date market intelligence
Required Experience:
Proven track record managing projects both internally and with customers
Be able to demonstrate a knowledge and understanding of fuel cells
Proven track record of being able to influence at all levels and work effectively across departments
Able to work with and challenge the “experts”
Good presentation skills
A degree or equivalent experience in a relevant scientific or engineering discipline
Previous work experience with Fuel Cells/ Membrane Electrode Assemblies (MEAs) desirable
Benefits:
This is a permanent job with a fantastic employer offering a great benefits package in addition to the basic salary: Pension Scheme; 25 Days Holiday; Christmas Gift; Share Incentive Plan (after 1 year) & Incentive Bonus (after 3 months); Long Service Awards; Subsidised Restaurant & Refreshments; Child Care Vouchers; Free Parking.
To Apply:
If you would like to be considered for this role, please contact Adam Isle at Hudson Shribman Scientific Recruitment, quoting reference AI/015074, outlining your particular skills and experience and their relevance to this post.
Please call on +44 (0)207 421 5232, or apply via email, entering the job title and reference code in the subject field to: adam.isle@hs-scientific.co.uk
For up to date career opportunities please visit www.hs-scientific.co.uk
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